Toll Free Number: +1 844-257-2665 Operation Hours Mon-Fri 08.00 AM - 10.00 PM (PST)
Each employee of the company is restricted to the company's Standard Operating Procedure (SOP) and work as per its set norms and guidance for the accomplishment of customer satisfaction and brings a remarkable change in the health of the user. Your needs are our prime duty and the promise of the company's each employee to assure you with a supreme quality of medicine in front of your doorstep within the scheduled time period only.
Our shipping wing ensures that the customer's order is being processed in a channelized way and every minute detail regarding medicine or the order placed has been taken into consideration. The company feels proud to announce that more than 90 percent of confirmed orders are picked, packed and shipped within 24 hours of the order placement. We offer better shipment and packaging facilities to meet the needs of our customers on time.
While processing your orders, the company professionals constantly remain in touch with you via telephonic calls, email, and SMS to keep the customer updated about the delivery of their product. Delivery charges will oscillate depending on the quantity of the products ordered; the packaged product contains a printed label over it. The label contains details of the product ordered along with delivery charges.
For normal shipping facility, 25 $ are surcharged and the customer can avail the product within the lapse of 5 to 6 working days. Whereas in the case of express shipping facility, the customer can avail the product within 2 to 3 working days of the week but have to pay 100 $ for it.
As per the USMedsKart.com dedication and policies it is a common practice to meet up the high demands of our customer and to satisfy them with our services. If in case, the customer is unhappy with the product or purchase due to any reason behind, he /she can return or exchange the product in its original condition within 15 days from the date of delivery or pick up for a reimbursement or exchange.
We appeal our customers do not accept delivery of the shipped product if the outer packaging appears damaged or tampered.
If in case the medicines or healthcare products received by the customer are defective, damaged, tampered, not same that they have ordered, expired, only then the customer is liable to return the product. For this, he/she can raise a request for exchange on our website along with a snapshot of the products within the predefined return policy periods of 15 days. If your request is found correct by company's vigilance department then, you are going to receive a confirmation email at your registered email address and the identical product should be replaced as soon as possible.
Once the customer is done with the transaction, then the order cannot be canceled. Exclusive of the cases when a product is out of stock and you have made a complete payment for the purchase of the product, only in such cases your order will automatically cancel. The company takes minimum 7 working days to return the amount and that too after the confirmation of bank account details from the customer side.
The refund of the payment can be made only in the case of mismatch of ordered inventory from the company's part. Apart from the case, the company is not liable to entertain the reimbursement. It takes about minimum 7 working days to return the amount once we receive the bank account details from the customer side.